Communications Division: Calls for Service Received and Dispatched
Calls Received
The Communications Division received and processed 683,339 telephone calls in 2003, a decrease of 7.2% from 2002.
30.7% of the calls (209,797) were received via the 9-1-1 system.
Over 20% of the calls (151,324) were received on the 7–digit emergency lines.
41.8% of the calls (285,714) were received on the 7–digit, non-emergency lines.
  2003 2002 % Change
Total Calls Received
683,339
736,495
-7.2%
Average Calls Per Month
56,945
61,374
  
Average Calls Per Day
1,898
2,046
  
Average Calls Per Hour
79
85
  
Calls Dispatched
The Communications Division dispatched a total of 222,213 calls for service in 2003. This number is a decrease of 4% from 2002.
Year Priority 1 Priority 2
Priority 3
Priority 4 Total
2003
24,507
161,245
36,089
372
222,213
2004
23,334
171,404
36,350
337
231,425
Priorities Defined
1.     Potential danger for serious injury to persons, prevention of violent         crimes, serious public hazards, felonies in progress with possible         suspect on scene.
2.     Urgent, but not an emergency situation, hazardous/sensitive matters,         in-progress misdemeanors, and crimes where quick response may         facilitate apprehension of suspect(s).
3.     Cold reports and non-emergencies.
4.     Non-emergency and/or information type reports which generally do         not require a response by field units.